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Disaster Recovery

Disaster can strike anywhere, any time. But how well equipped are you to manage them & restore normal operations as painlessly as possible? We hope this forum will assist. Please contribute!

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What is BCP?

BCP is the process by which an organization produces a document to assist recovery from partially or completely interrupted critical functions within a pre-determined timeframe following disruption.

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The Disaster Recovery Planning :: View topic - Call Center Reciprocal Agreement info needed
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Call Center Reciprocal Agreement info needed

 
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fgcox1
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Joined: Jan 25, 2005
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PostPosted: Wed Jan 26, 2005 3:07 am    Post subject: Call Center Reciprocal Agreement info needed Reply with quote

If anyone out there has an example of a reciprocal agreement contract I would like to get a copy of it. (sanitized of course!). We are looking to put one in effect for a call center overflow and would like to see verbage concerning the telecom aspect.

Any help mucho appreciato!

Tnx Fred CBCP, CISSP
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