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BCP is the process by which an organization produces a document to assist recovery from partially or completely interrupted critical functions within a pre-determined timeframe following disruption.
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The Disaster Recovery Planning :: View topic - DR Service Level Penalties
stoddy Newbie Joined: Jan 30, 2006 Posts: 1
Posted: Mon Jan 30, 2006 8:35 pm Post subject: DR Service Level Penalties
I have a question about penalties when a DR supplier does not hit their agreed service level agreement.
I have a 72 hour DR contract, but the penalties for not reaching this are not what I would have expected, and basically equate to 5% of the annual contract value for every 4 hours over the 72 hours.
How does this compare to other contracts? Can anyone give me information about penalties in their contracts.
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